{"title":"Dunod","description":"\u003cp\u003eDunod publie des ouvrages pratiques, universitaires et professionnels conçus pour apprendre, réussir et approfondir savoirs et compétences.\u003c\/p\u003e","products":[{"product_id":"les-centres-dappels-les-nouveaux-outils-de-la-relation-client-bernard-caiazzo","title":"Used book – Call centers: New tools for customer relations, Bernard Caïazzo","description":"\u003cp\u003eCall centers are at the heart of customer relations. As interactive hubs for services and information between companies and their customers, they not only represent a source of expansion for businesses but also crystallize new skills. They address four crucial objectives: acquiring customers; retaining them; reducing costs; and increasing turnover. 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